Watch and Wares One-Year Service Warranty

The Watch and Wares warranty applies to all watches for one full year from the date of invoice unless otherwise indicated on the listing or invoice.

What is not covered under the Service Warranty

Pocket watches, quartz movement watches, straps, jewelry, and accessories are not covered under this warranty.  Additionally, as most mechanical and quartz watches do not keep perfectly accurate time, this warranty does not cover watches that run slow or fast, nor does it cover damage caused by wearer error, abuse, or misuse, such as (but not limited to) normal wear and tear, scratches, dents, damage caused by drops, etc.   The warranty does not cover cracked, scratched, broken crystals or other components, or water damage.   Alterations and/or repairs, or custom work done without the prior written consent from Watch and Wares will render this warranty null and void.  Additionally, any attempted repair, modification, or general tampering of the watch by technicians not authorized by Watch and Wares (in writing) will render this warranty null and void. The warranty additionally does not cover any wholesale or dealer orders.

Watch and Wares’ one-year service warranty is limited to U.S. based customers only.  It does not apply to international transactions. All international sales are final.

The warranty is non-transferable and is only valid for the original purchaser.

How do I get my watch repaired under the One-Year Service Warranty?

All warranty repairs must be performed at Watch and Wares’ headquarters in Orange, California by our authorized technicians. Please contact us at (714) 633-2030 in order to obtain written authorization and instructions before sending in your watch for any warranty repair.

We are not responsible for any watches that are sent to us for repair without prior notice. Watch and Wares is not responsible for any watches lost in transit for warranty repair, so please be sure to purchase insurance for your item prior to shipment.

Please note that Watch and Wares is not an authorized retailer for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Watch and Wares is an independent watch dealer and is not sponsored by, associated with, or affiliated with Rolex, S.A or any of its subsidiaries. Watch and Wares sells only pre-owned Rolex watches and provides its own warranties on the watches it sells. The Rolex Watch Company ( or any of its subsidiaries are under no obligation to provide warranty services on watches sold by Watch and Wares.